As a participant in preparing and publishing end user documentation for online systems, explaining for instance how to get from the homepage to another page, more than once I had team members who CREATED that system call me to ask how to get to a particular page. Even WE didn't read our own documentation.
As a participant in preparing and publishing end user documentation for online systems, explaining for instance how to get from the homepage to another page, more than once I had team members who CREATED that system call me to ask how to get to a particular page. Even WE didn't read our own documentation.